Hear what former SMACNA President Joseph Lansdell (2016-2017) has to say about his firm, Poynter Sheet Metal in Greenwood, Indiana, and the challenges of scaling up and scaling down his business, so the volume matches its resources. Recruiting is a top priority, so he created a mentor-protégé program, and is becoming accustomed to the new generation’s mobility. He marvels at how technology has sped things up and warns of roadblocks if you don’t “cut through the clutter.”